Account
Delete account
Here's exactly what happens to your data if you delete your Paeflow account, and where to request it.
Removed on deletion
- Profile information (name, email, phone, photo)
- Business profile details you don't have a legal obligation tied to
- Saved preferences and app settings
- Non-essential customer records you've entered
- Access to your dashboard, invoices, and analytics
Retained where required
- Financial and compliance records required by law
- Transaction and payment history, for fraud prevention and audits
- KYC/verification records (NIN, CAC, ID documents) where regulation requires it
- Records needed to resolve any open disputes
- Security and audit logs, for a limited retention period
Deletion doesn't automatically erase records Paeflow is legally required to keep — for example, financial, tax, or fraud-prevention records. See our Privacy Policy for full details on data retention.
Request it in the app
Account deletion has to be requested from inside Paeflow, where we can confirm it's really you. This page is just here to explain what it means.
- 1Open the Paeflow app and sign in
- 2Go to Settings → User Profile
- 3Tap Delete account and confirm
Doesn't work? Open the Paeflow app manually and go to Settings → Account.
Can't get into the app?
If you've lost access to your account and can't sign in, email us from the address on file and we'll verify your identity before processing a deletion request.
info@smartivhauz.com